When ordering products in our shop, this is an agreement under Dutch law. When ordering, you automatically agree with the terms and conditions.
The prices of articles do not include shipping costs and include any other additional costs. The costs are listed separately at the end of the ordering process. Shipping companies are PostNL, DHL or other regular delivery companies.
If errors have been made in pricing or shipping costs, your order can be canceled by us before shipping. Any payments are credited back to you within days.
After confirmation of an order, the ordered items will be reserved. Some articlesthen are possibly no longer visible in the shop after ordering. You will receive a confirmation by e-mail. If payment is not received within three weeks, the reservation of articles will automatically be canceled.
Shipping and Delivery
All items in our shop are in stock. The articles are shipped within one week after payment is received. You will receive an email confirmation when your order has been shipped. We only ship to Euro-countries within the European Union (EU). With free shipping, we choose the most economical shipping option.
See also Order & Shipping
Warranty of products
All our products meet high quality standards. Should there be a problem with a product, we can repair or replace the product. Or, if this is not possible, we refund the purchase price. This kind of problem we are trying to solve in mutual agreement. The warranty covers manufacturing and / or material defects. Normal wear and tear is not covered under warranty. The warranty does not cover misuse, poor maintenance and repairs performed by third parties. Our warranty is 1 year, unless the manufacturer of the products offers a longer warranty.
Authenticity Guarantee fossils and minerals
We garrantee with our years of experience 100% authenticity of our fossils and minerals. With the exception of products which already indicated that they are replicas's or restored items. If a purchased item from our shop is not genuine, we will refund your purchase price including shipping costs as fast as possible, but in any event within 30 days. Or you receive, if possible, a genuine replacement.
Exchange or return
Legally, you have a 14 days period to return your purchases. Do you want to return or exchange items, please contact us within 14 days. After that exchange and return is not possible, except by mutual agreement. We can not accept returned items without consultation. Return is only possible if the items are not used and in original condition. After confirmation by us to keep the item(s) can be returned. The return the package must be paid for and the return shipping costs are for your account. The purchase price including original shipping costs, we will credit soon, but in any event within 30 days after the returned goods are received by us in good condition. As only part of the items are returned, we will credit only a proportion of the original shipping costs. Special ordered items can not be returned.
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Modifications and mistakes reserved. In case of differences, the Dutch version of this text is leading.